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1. How do I Pay for the Parking Ticket I Received?

There are four options available for payment. Remember, you must send payment in the EXACT amount indicated within 20 calendar days or appeal the Notice. Do not mail cash. Record the Notice number on the check or money order and include a copy of the Notice with your payment. 

• Payment by Internet:  https://guest.xpressbillpay.com/refer/greatersaltlakemsd10645/1682112692 
  • Important Instructions For Online Payments: 
    • Account Number = Your License Plate Number
    • Last Name or Business Name = The Parking Notice Number
• Payment by Phone: 385-468-6627 (M-F, 8:00 am- 3:30 pm)
• Payment by Mail: Greater Salt Lake Municipal Services District, #N3600, 2001 State St, Salt Lake City, UT 84190
• Payment In Person: Greater Salt Lake Municipal Services District, #N3600, 2001 State St, Salt Lake City, UT 84190 (M-F, 8:00 am- 3:30 pm)

2. How do I Contest a Parking Ticket?

To contest the parking notice, please email acgonzalez@msd.utah.gov and include the following information in your email. Should you fail to include one or more of the items below, the request will be considered incomplete. 

• Name
• Contact Information: Email and Phone Number
• Parking Notice Number or License Plate Number
• The reason why you feel the fee should be waived/ lowered

3. How do I Appeal a Parking Ticket?

In accordance with the municipal code, you may appeal this notice by requesting a hearing with the Municipality's Administrative Law Judge. To file an appeal, you must file a written appeal within 20 calendar days of the date of this notice. Your appeal must:

1. Describe the reason for your appeal and include any supporting documentation;

2. Contain the above Parking Notice number;

3. Include the name and address of the vehicle owner or operator appealing the Notice;

4. Be signed by: (i) the owner of the vehicle; (ii) an authorized agent of the owner; or (iii) the authorized operator of the vehicle; and

5. Be mailed or delivered to the Greater Salt Lake Municipal Services District, #N3600, 2001 State St, Salt Lake City, UT 84190. Failure to timely request a hearing will forfeit your right to appeal this administrative citation and may result in a default order being entered against you. The order may include an award of civil penalties, fees, and other costs.

4. What’s the difference between an appeal and a dispute?

• Dispute/Contest: A dispute is when you admit to the fact that you violated the ordinance but are requesting that we review your case and lower the fee based on special circumstances.
• Appeal: An appeal is when you feel that our interpretation of the code was not correct in that you did NOT violate the ordinance. Appeals MUST follow all the instructions on the parking notice in order to be considered complete. After an appeal is filed, we will review the case, reach out for further information, and schedule a hearing with an Administrative Law Judge. Should you lose the case, it is also possible for us to assess the costs of said hearing on the vehicle owner.

5. What if I Lost My Parking Notice?

• If you lost your parking notice, please give us a call at 385-468-6694 or 385-468-6672. We can search for your parking notice by using your license plate number. Then, if you would like, we can email you a copy of the notice. 

6. How can I report a code violation?

You can report a violation by calling us at (385) 468-6725 or go online to Citizen Problem Reporting Tool.  

7. What are some common code issues?

• Weed height:  Weeds should not exceed 6” in height.  If not kept in compliance, the ordinance allows for the MSD to have Public Works remedy the violation at a cost to the owner, which can be substantial.
• Unregistered vehicle ON property: The ordinance allows for one (1) unregistered/inoperable vehicle on a residential property.  A vehicle is considered inoperable if it is not registered with the state.  Unregistered vehicles on public streets are subject to tow and impound by the Police Department.
• Junk:  "Junk" means any salvaged or scrap copper, brass, iron, steel, metal, rope, rags, batteries, paper, wood, trash, plastic, rubber, tires, waste, or other articles or materials commonly designated as junk."  Value to the owner does not necessarily mean it’s not junk.  If it is valuable to the owner/tenant, items must be in an enclosed structure (not just covered with a tarp.)  Hint: If the exact item can’t be found for sale on an auction website, it’s probably junk.
• Yard Parking:  Park on approved surfaces, i.e. cement, asphalt, or gravel.  Parking on grass or dirt is not compliant. 
• Obstructing sidewalks & overhanging tree limbs:  Tree limbs should be cut 8’ above sidewalks and 13.5’ above the street (for public service vehicles, etc.). Owners are responsible for trees on parking strips fronting the property.  Sidewalks should never be obstructed, for safety reasons.

 

8. What is a Notice of Violation?

A Notice of Violation is sent to the property owner and resident when a violation of the township code is discovered. The purpose of this notice is to initiate corrective action. Our ultimate goal is to bring the property to compliance for a safer community.

Compliance should take on a priority to the owner/tenant.  Generally, the owner/tenant has three weeks to comply (giving a total of 4 weeks since the courtesy notice was issued).

9. What is a Courtesy Notice?

This notice is to inform people about a current violation on their property. Many people are unaware of the township ordinances, so this is our way of informing them that there is something for them to fix. Should they fail to resolve the issue, we will move forward with a Notice of Violation. If you need more than one week to resolve the issue, please reach out to our officers so that we can work with you.

 The notice is usually left as a door hanger.  This document advises the property owner/tenant that a violation(s) has been noticed, and a case has been opened.  Generally, the owner/tenant has seven days to comply so the case can be closed.  It is NOT a citation.

10. How to I bring my property into compliance?

If you as a tenant or owner receives a NOTICE, remember the “four C’s”:

1. Communicate:  Email/call the Code Enforcement Officer on your notice if you have questions/concerns .
2. Coordinate:  Get any help from friends or family that you can count on.
3. Commit: Make sure to stick to the date and time by which your property needs to be ready for compliance inspection.
4. Contact: Reach out to the Code Enforcement Officer to schedule a compliance inspection.

11. What is a FINAL notice?

A Final Notice is issued if a property owner has not fixed the code enforcement problem within four weeks since the Notice of Violation was issued. At this time, local enforcement is ready to begin legal and/or abatement proceedings.  Compliance is expected within 7 days.  

12. What if I Do Not Understand the Notice that I Receive?

If you need clarification, please contact the Code Enforcement Officer who issued the notice. Their contact information will be at the bottom of said notice.

13. What if I need more time?

You may request more time by sending an email to the enforcement officer who issued the notice. Their email will be at the bottom of the notice.

14. What is a home-based business?

A Home Business is any business activity, other than those listed below, which is conducted entirely within a dwelling or attached garage and is clearly incidental, secondary and in addition to the use of the structure for dwelling purposes.

15. What type of home-based business is allowed on my property?

The following uses are not allowed as a Home Business:

• Motor vehicle, trailer, or boat repair.

• Junkyards

• Towing operations

• Welding, iron works, foundries

• Vehicle sales or rentals

• Auto body and/or fender work

• Short-term Rentals

• Mortuaries or crematoriums

• Major appliance repair (washers, dryers, refrigerators, etc.)

• Any use involving the storage or sale of flammable, explosive, or hazardous materials.

• Lawnmower or small engine repair

• Home Daycare (a different application is required)

• Home Preschool (a different application is required)

• Any use involving the raising, breeding, training, housing, keeping or care of animals.

• Other uses as listed in the ordinance [19.85]

The following activities are exempted from regulation under this chapter:

• Garage or yard sales provided the sale is held for not more than three consecutive days, and no more than two times per year at the same location, and no consignment goods are offered for sale.

• Temporary social gathering sales that do not exceed one day, such as candle parties, book parties, etc. not to exceed four occurrences per year.

Remember! Federal and State fees may be applied.

See ordinance 19.85 for details.

16. What If I Have a Building Code Question?

Please visit the MSD Building Department website for information.